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Claims

Telephone: 0116 265 4300

CLAIMS

Support when you need it.

A fully managed claims service.

However complex or unusual your claim may be, we have the expertise to act on your behalf, minimising disruption whether you're a private or business policyholder. We deliver when it matters the most to our clients.

Effective and efficient claims handling is an integral part of our service proposition and we understand that communication is key. 

We will:

  • Manage claims to avoid unnecessary delays
  • Deliver transparent and reliable responses
  • Assign a dedicated in-house claims manager
  • Negotiate fairly and communicate this openly
  • Analyse claims trends for prevention and mitigation.

Claims

Tips and Advice

Property Claims

Inform the claims team as soon as possible should a claim arise.

Motor Claims

A useful guide, should you find yourself in a motor accident.

Liability

Very important advice for the early stages of a Liability claim.

Legal Expenses

Erskine Murray or the Legal Expenses helpline can assist.

Personal Accident & Travel

Please contact your insurers' emergency medical helpline.

Property Claims
  • If your claim relates to theft or malicious damage, please report to the police and obtain a crime reference number.
  • When theft involves the loss of hired or leased equipment, please supply the address of the hire/lease company and a copy of the hire agreement.
  • In the event of water damage, please report to Erskine Murray claims team immediately to assess whether a loss adjuster is required. Immediate remedial work should be undertaken in order to mitigate the loss or damage, however please note that associated costs of any such works remain the responsibility of the policyholder until otherwise indicated by insurers.
  • Please note that a policy excess applies to each separate incident giving rise to a claim.
Motor Claims
  • Drivers should report an incident or accident to their insurer as soon as possible to allow the insurer to validate the claim and guide the driver through the claims process.
  • Please do not admit liability or discuss blame with the other party until you have sought advice from your insurer.
  • Obtain the name, address and telephone number of any other driver(s) involved, any other person(s) involved, any witnesses and any attending police officers.
  • Obtain the other driver(s) vehicle registration number, make and model of the vehicle and the name of their insurers and certificate number if possible.
  • If it is safe and appropriate to do so, take a photo of the accident scene and any third parties and damaged vehicles.
Liability
  • It is very important that you do not admit liability as this may prejudice your insurer’s position and their ability to defend the claim.
  • Try to avoid becoming involved in correspondence with third party insurers, please forward any such communication to Erskine Murray.
  • With a liability claim, it is for the third party to prove their claim. Your insurer will ask you to provide as much information as you can to help defend the claim.
  • Please remember that under the Ministry of Justice reforms, for employer’s liability claims, insurers only have 30 working days to carry out their investigations and conclude their liability decision. 40 working days are allowed for public liability claims.
  • For industrial disease and illness claims, personnel and occupational health records should be provided within 40 days of the request.
Legal Expenses
  • If you are involved in any disputes requiring legal action then please contact the legal expenses helpline outlined in your policy wording.
  • Your insurance legal expenses team will normally correspond with your directly but should you have any problems, please contact the Erskine Murray claims team.
Personal Accident & Travel
  • In the event of a medical emergency, please contact your insurers' emergency medical helpline as outlined in your policy wording.
  • Any loss or damage should be reported to the relevant authorities within 24 hours of the occurrence.
  • Invoices should be sent to Erskine Murray together with medical evidence for cancellation or medical expenses claims.
  • Claim forms can be provided if required.

Meet our

Claims Team

[email protected] Telephone: 0116 265 1059

Kevin Walker

Cert CII

Claims Handler

jfra[email protected] Telephone: 0116 265 4300 Mobile: 07458 088390

John Franks

Head of Claims

[email protected] Telephone: 0116 265 1016

Patrick Foran

Cert CII

Claims Handler

[email protected] Telephone: 0116 265 1971

Henry Handford​

Cert CII

Insurance Apprentice

Employee Benefits

Have you considered an Employee Benefits package? Such a policy can help you attract and retain a highly skilled and dedicated workforce.

Professional Indemnity

Our PI arm are specialists in providing PI insurance for architects, consulting engineers and the construction industry.